Privacy Policy
Effective Date: 2026/05/05
1. Introduction
SentraGuarda ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal and business information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our website, services, and communications.
Our Commitment
We take privacy seriously and are committed to transparency,
accountability, and protecting your data at every step.
2. Data Residency Commitment
All data collected and processed by SentraGuarda is stored and managed within the Americas—specifically in Canada and the United States.
We do not intentionally transfer or store client data outside these jurisdictions. This ensures:
- Compliance with strong North American data protection frameworks
- Reduced exposure to high-risk or unregulated regions
- Greater transparency and control over your data
Our Commitment
Your data stays within trusted North American
environments—secure, protected, and never offshore.
3. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Company name and role
b. Technical Information
- IP address
- Browser type and device information
- Website usage data (via cookies and analytics tools)
c. Service-Related Information
-
Information provided during security assessments ,
or engagements -
System and infrastructure-related data
(as required to deliver services)
We collect only the information necessary to provide, improve,
and secure our services while maintaining transparency
and protecting your privacy.
4. How We Use Your Information
We use collected information to:
Provide and manage our cybersecurity services
We use your information to deliver, operate, and
continuously improve the cybersecurity services
you rely on.
Respond to inquiries and communicate with you
We use your information to respond to your requests,
provide support, and keep you informed about our
services and updates.
Improve our website and offerings
We analyze usage and feedback to enhance our
website, services, and overall user experience.
Conduct security assessments and deliver reports
We use your information to perform security assessments,
generate reports, and deliver actionable insights.
Comply with legal and regulatory requirements
We use your information to comply with applicable laws,
regulations, and contractual obligations.
We are committed to using your information responsibly
and only for the purposes outlined in this Privacy Policy.
5. Cookie Policy
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services.
What Are Cookies?
Cookies are small text files stored on your device
to enhance your browsing experience.
How We Use Cookies
We use cookies to:
- Analyze website traffic and usage
- Improve functionality and performance
- Remember user preferences
Types of Cookies We Use
- Essential Cookies – Required for site functionality
- Analytics Cookies – Help us understand user behavior
- Performance Cookies – Improve site experience
Managing Cookies
You can control or disable cookies through your browser
settings. Note that disabling cookies may impact website
functionality.
By continuing to use our website, you consent to the use
of cookies as described in this policy.
6. Data Security
We implement industry-standard safeguards to protect your information and maintain its confidentiality, integrity, and availability.
Encryption Where Applicable
We use encryption to protect sensitive data during
transmission and storage.
Access Controls and Authentication
Strict access controls and multi-factor authentication
ensure only authorized personnel access your data.
Continuous Monitoring
Our systems are continuously monitored for suspicious
activity and potential threats.
Security Best Practices
We follow industry best practices, regular security
assessments, and vulnerability management.
Despite our best efforts and the safeguards we implement,
no system is completely secure, and we cannot guarantee
absolute security.
7. Data Sharing & Disclosure
We respect your privacy and are committed to transparencyin how we share your information.
We Do Not Sell or Rent Your Data
We do not sell, rent, or trade your personal or business data to any third parties for marketing or other purposes.
Sharing with Trusted Service Providers
We may share your information with trusted third-party service providers
who assist us in delivering our services. These providers are bound by
strict confidentiality and data protection obligations.
Legal and Regulatory Compliance
We may disclose your information when required to:
- Comply with applicable laws, regulations, or legal processes
- Respond to lawful requests from public authorities
Protecting Our Rights and Systems
We may disclose information to protect our rights, the safety
of our users, or the security and integrity of our systems,
services, and operations.
All data sharing is limited to what is necessary to deliver our
services, comply with the law, or protect legitimate interests.
8. Data Retention
We retain information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
We retain information to:
You have the following rights regarding your personal data:
Fulfill the purposes outlined in this policy
We keep information only for as long as needed to provide our services,
respond to inquiries, and manage our business relationship with you.
Comply with legal obligations
We may retain information for a longer period when required to meet legal,
regulatory, contractual, or compliance obligations.
Support legitimate business operations
We may retain information to support our internal operations, resolve disputes,
enforce agreements, and improve our services.
When information is no longer needed, we securely delete or anonymize
it in accordance with our data retention practices and applicable laws.
9. GDPR (European Users)
If you are located in the European Economic Area (EEA), we are committed to protecting your personal data and ensuring your rights under the General Data Protection Regulation (GDPR).
Your Rights
You have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restrict Processing
Request that we restrict the processing of your personal data.
Right to Data Portability
Request your data in a structured, commonly used, machine-readable format.
Right to Object
Object to the processing of your personal data based on our legitimate interests.
Legal Basis for Processing
To exercise your rights or for any GDPR-related inquiries, please contact us:
Consent
Contractual necessity
Legitimate business interests
Legal obligations
To submit a request or for questions related to rights, please contact us:
info@sentraguard.com
SentraGuarda
10. CCPA/CPRA (California Residents)
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
Your Rights
You have the right to:
Right to Know
Request details about the personal information we collect, use, disclose, and sell or share.
Right to Delete
Request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out
Opt out of the sale or sharing of your personal information. (We do not sell your personal information.)
Right to Correct
Request correction of inaccurate personal information we maintain about you.
Right to Limit Use of Sensitive Information
Limit the use and disclosure of sensitive personal information for purposes other than providing our services.
Right to Data Portability
Request a copy of your personal information in a portable, and to the extent technically feasible, readily usable format.
How to Exercise Your Rights
You can submit a request to exercise your rights by contacting us using the details below. We will verify your identity and respond within the timeframes required by California law.
To submit a request or for questions related to rights, please contact us:
info@sentraguard.com
SentraGuarda
Authorized Agent
You may designate an authorized agent to make a request on your behalf. We may request proof of such authorization.
11. International Users
SentraGuarda's services are operated from and within the Americas-specifically Canada and the United States.
If you are accessing our services from outside these regions, please review the information below regarding international data transfers and your rights.
International Data Transfers
Your information may be transferred to, stored, and processed in Canada
and the United States, where our servers and service providers are located.
By using our services, you consent to such transfers in accordance with
this Privacy Policy.
Adequate Protection
We take appropriate safeguards to ensure that your personal
information receives an adequate level of protection, in accordance
with applicable data protection laws.
Your Rights
You may have rights under the data protection laws of your country
of residence (such as access, correction, deletion, or objection).
To exercise these rights, please contact us using the details below.
If you have any questions or concerns about how your information
is handled as an international user, please contact us.
privacy@sentraguarda.com
SentraGuarda
12. Children's Privacy
Protecting children's privacy is important to us. Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children.
Our Services Are Not for Children
SentraGuarda's services and website are not intended for children
under 16 years of age.
We Do Not Collect information from children
We do not knowingly collect, use, or disclose personal information
from children under 18.
If We Learn We Collected Information
If we learn that we have collected personal information from a child
under 16 without verified parental consent, we will take steps to
delete that information as soon as possible.
If you believe a child under 16 has provided us with personal information,
please contact us immediately so we can take appropriate action.
info@sentraguarda.com
SentraGuarda
13. Updates to This Policy
We may update this Privacy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons.
How We Will Notify you
If we make material changes to this Privacy Policy, we will notify you in one or more of the following ways:
Email Notification
We will send an email to the address associated with your account.
In-App Notice
We will display a prominent notice within our services.
Website Notice
We will post a notice on your website with a link to the updated policy.
When Changes Take Effect
The "Effective Date" at the top of this Policy indicates when it was last updated.
Material changes will be effective no sooner than the date on which we provide notice to you.
Reviewing This Policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of our services after the effective date of any
changes constitutes your acceptance of the updated Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the details below.
General Inquiries
For general questions about our privacy practices or this Policy.
Data Protection Officer (DPO)
For data protection inquiries , privacy requests, or to exercise your rights.
Response time
We will respond to your inquiry within a reasonable timeframe and in
accordance with applicable data protection laws.